Easy and Fast Delivery
At The Wok House, we value your time and excitement for cooking. That's why we ensure your new woks are dispatched quickly and delivered safely to your doorstep.
- Express Dispatch: Your order is shipped within 24-48 hours, so you can start enjoying your cooking experience without delay.
- Free Home Delivery: We offer free shipping for all orders over £50.
- Delivery Options: Products in stock in Europe are delivered in 3-7 days, while those stored outside Europe have an average delivery time of 10-15 days.
*For orders over £50, delivery rates for overseas territories and international locations vary and will be indicated during your order confirmation.
Easy Returns
Your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a simple and hassle-free return process.
- Free Returns and Exchanges: You have 30 days from receiving your order to request a return or an exchange.
- Simple Return Procedure: Contact us and follow the instructions provided for a smooth return process.
- Full Refund or Exchange: After we receive and verify the returned product, we will process a full refund or an exchange, depending on your preference.
We understand the importance of a hassle-free shopping experience. If you have any questions or concerns, feel free to contact our customer service for assistance and advice.
Tips for a Successful Return:
- Make sure the product is in its original packaging, unused, and in perfect condition.
- Include your order number, first name, and last name in the package.
- Use a tracked shipping method for secure delivery. We cannot accept claims for lost packages without tracking.
Return Address: The return address will be communicated by our customer service.
We are Here for You: At The Wok House, we strive to ensure a pleasant and worry-free shopping experience. Your satisfaction is our greatest reward.