Wok Stand for Induction Hob

To track your package, simply click here and enter the requested information. You will need your order number, which starts with "TWH", and the date of your order.

You can then follow the detailed progress of your package's journey.

If you haven't received your tracking number, it could be for one of the following reasons:

1. There was an error in your email address, preventing you from receiving your order confirmation email with your tracking number.
2. Your order confirmation email, which includes your tracking number, might be in your SPAM folder or another tab of your email inbox.
3. You might have accidentally deleted the order confirmation email, in which case it should be in your email's trash folder.

In any case, if you don't know your order number, please contact us using our contact form, and our team will send it to you as soon as possible!

If you've received your order with items missing, there are two possible reasons:

1. We sent your items separately due to weight, size, or available stock reasons. Thank you for your patience, the rest of your order will arrive shortly!
2. The remainder of your order was misplaced by the carrier, in which case please contact us via our contact form.

Please note that in 90% of cases, the missing products are delivered on average 5 to 7 days after the delivery of the first item.

If your product is defective, we are firstly very sorry. We will do our utmost to resolve this issue by exchanging or refunding your product as quickly as possible.

Please send us an email via our contact form.

If the item you ordered doesn't meet your expectations, you can of course return it to us.

To do this, you can contact our customer service team who will explain the process for making a return: Contact Form.